1. Introduction
This Privacy Policy describes how kvs247 — the operator of kvs247.biz — collects, uses, stores, and protects personal information provided by players and visitors when they use our online casino and sports betting platform. It applies to all services accessible through kvs247.biz, including live casino games, PSL and cricket betting, crash games, fishing games, Andar Bahar, baccarat, and all account management features.
kvs247 is built specifically for Pakistani players. We understand that trust around data privacy is particularly important in this market — players want to know their CNIC details, contact information, and payment records are handled carefully and not misused. That is a reasonable expectation and we take it seriously. This Policy is written in plain language because we want you to actually understand it, not just have it published somewhere on the site.
By registering a kvs247 Account or using any part of the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. If you have questions about anything in this Policy before or after registering, our support team is available at [email protected] around the clock.
This Policy should be read alongside the Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with kvs247.
2. Personal Data We Collect
kvs247 collects only the personal data that is necessary for the purposes set out in this Policy. The categories of data we collect are described below. We do not collect unnecessary data and we do not ask for information that is not relevant to operating your Account or fulfilling our legal obligations.
| Data Category | Specific Data Points | Why Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number (when verification is required), gender | Account registration, age verification, identity checks |
| Contact Data | Mobile number, email address | Account access, transaction notifications, support communications |
| Financial Data | Easypaisa or JazzCash mobile wallet number, bank account details (for IBFT), card details (tokenised only — not stored in full), transaction history | Processing deposits and withdrawals, fraud prevention |
| Betting & Gaming Data | Bet history, game session history, wagering amounts, wins and losses, active bonus status | Account operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser version, connection type | Platform security, fraud detection, technical optimisation |
| Usage Data | Pages visited, features used, session duration, click patterns, login timestamps | Platform improvement, understanding user behaviour |
| Communications Data | Content of support chat transcripts and emails, feedback submitted through the Platform | Support delivery, quality assurance, dispute records |
| Verification Documents | Copies of CNIC, passport, or other government-issued ID when requested during verification | Identity verification, age verification, anti-money laundering compliance |
kvs247 does not collect biometric data, sensitive health information, political or religious affiliation, or any data relating to your offline activities. We collect only what is genuinely needed to operate your Account and comply with applicable requirements.
3. How We Collect Your Data
3.1 Directly From You
Most of the personal data kvs247 holds about you comes directly from you. This happens when you register an Account — you provide your name, mobile number, date of birth, and other registration details. It also happens when you make a deposit or request a withdrawal, when you contact our support team, when you set responsible gaming limits, and when you respond to any promotions or surveys that kvs247 may run.
3.2 Automatically During Platform Use
When you access kvs247.biz, our systems automatically collect certain technical and usage data. This is standard practice across all websites and mobile platforms. The data collected automatically includes your IP address, the type of device and browser you are using, the pages you visit on kvs247, how long you spend on each section, and the features you interact with. This data is collected through server logs, cookies, and similar tracking technologies described in Section 7.
3.3 From Payment Providers
When you make a deposit or request a withdrawal, our payment processing partners — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT gateways, and card processors — share transaction confirmation data with kvs247. This includes transaction reference numbers, timestamps, and status information. We do not receive or store your full card number or wallet PIN. Payment credentials are tokenised by the payment provider and handled in accordance with their own privacy policies.
3.4 From Identity Verification Services
Where kvs247 uses third-party identity verification tools to check the documents you submit during the verification process, those tools may share verification results with kvs247. The underlying document data is handled by the verification provider in accordance with their own data protection practices.
4. How kvs247 Uses Your Personal Data
kvs247 uses the personal data it collects for specific, legitimate purposes. We do not process your data in ways that go beyond what is described here without first updating this Policy and, where required, seeking fresh consent. The main purposes for which we use your data are:
- Operating your Account — registering you as a player, maintaining your Wallet balance, processing bets, and settling winnings correctly requires us to hold and process your identity and financial data.
- Processing payments — every deposit and withdrawal requires your payment details to be shared with the relevant payment provider to execute the transaction.
- Verifying your identity and age — we are required to confirm that players are who they say they are and that they meet the minimum age requirement of 18 years. This requires processing identity data and, when requested, verification documents.
- Detecting and preventing fraud — we analyse technical data, transaction patterns, and account behaviour to identify suspicious activity. This protects both kvs247 and our legitimate player base.
- Anti-money laundering compliance — kvs247 monitors transaction data in accordance with applicable anti-money laundering requirements. Large or unusual transactions may trigger enhanced due diligence processes.
- Responsible gaming monitoring — we use betting and gaming data to identify patterns that may indicate a player is experiencing problems with their gambling behaviour, so that we can provide appropriate support or intervention.
- Customer support — communications data is used to deliver support, maintain records of interactions, and resolve disputes.
- Platform improvement — usage and technical data helps us understand how the Platform is being used and where improvements can be made, such as which sections are slow to load or which features are rarely used.
- Sending service communications — we use your contact data to send important account notifications: withdrawal confirmations, deposit receipts, security alerts, and policy update notices. These are not marketing messages and cannot be opted out of while your Account is active.
- Promotional communications — with your consent, we may send information about promotions, new games, or relevant kvs247 updates. You can opt out of promotional communications at any time through your Account settings or by contacting support.
5. Payment Data & PKR Transactions
Given that kvs247 handles real PKR deposits and withdrawals, payment data security is a particularly important part of our privacy practices. Here is how it works in practice for Pakistani players.
5.1 Easypaisa and JazzCash
When you deposit or withdraw via Easypaisa or JazzCash, the transaction is processed through the respective mobile money platform's secure gateway. kvs247 receives only the mobile number associated with the wallet, the transaction reference number, the amount, and the status. Your wallet PIN is never visible to or stored by kvs247 at any point.
5.2 Bank IBFT Transfers
For bank transfers, kvs247 receives your bank account title, account number, and bank name for withdrawal processing. This information is used solely to execute the transfer and is stored securely in your Account for the duration that it remains active. It is not shared with any party other than the payment processor facilitating the transfer.
5.3 Visa and Mastercard
Card transactions are processed through a PCI-DSS compliant payment gateway. kvs247 does not receive or store your full card number. The gateway tokenises your card details and provides kvs247 with a secure token used for future transactions if you choose to save your card. The actual card data never passes through kvs247's servers.
When you use Easypaisa, JazzCash, NayaPay, SadaPay, or any other payment provider, that provider's own privacy policy governs their handling of your data. kvs247 is responsible only for the data it directly receives and stores. We encourage you to review the privacy policies of your payment providers separately.
6. Data Sharing & Disclosure
kvs247 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
6.1 Payment Processors
We share the minimum necessary payment-related data with Easypaisa, JazzCash, NayaPay, SadaPay, bank payment gateways, and card processors to execute your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing purposes.
6.2 Identity Verification Providers
Where we use third-party identity verification services to check documents submitted during the account verification process, we share the relevant documents and identity data with those providers for the sole purpose of completing the verification check.
6.3 Game Software Providers
Some of the games available on kvs247 are provided by third-party software companies. These providers may receive a session token and general game activity data necessary to run the game. They do not receive your full identity or payment data. The games are integrated into kvs247's secure environment.
6.4 Legal and Regulatory Requirements
kvs247 will disclose personal data to law enforcement, regulatory authorities, or other government bodies when required to do so by applicable law or in response to a lawful request. We will notify you of such a disclosure where we are legally permitted to do so.
6.5 Fraud Prevention and Security
In cases where fraudulent activity, money laundering, or other illegal conduct is suspected, kvs247 may share relevant account and transaction data with fraud prevention agencies, banking partners, or law enforcement as part of its obligations and risk management procedures.
6.6 Business Transfers
In the event that kvs247's business is transferred, merged, or acquired, player data may be transferred as part of that transaction. In such an event, kvs247 will notify affected players prior to any transfer and the new operator will be bound by terms at least as protective as this Privacy Policy.
7. Cookies and Tracking Technologies
kvs247.biz uses cookies and similar technologies to make the Platform work properly, to remember your preferences, and to understand how the site is used. Here is a plain explanation of what we use and why.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keep you logged in, maintain your session, process bets securely. Without these, the Platform cannot function. | No — required for Platform operation | |
| Remember your language preferences, chosen game lobby layout, and other personalisation settings. | Yes — disabling affects personalisation | |
| Understand which pages and features are used most frequently, identify slow-loading sections, and improve the Platform. Data is aggregated and anonymised where possible. | Yes — opt out in Account settings | |
| Detect unusual login behaviour, identify potential fraudulent sessions, and protect Account integrity. | No — required for security |
You can manage cookie preferences through your browser settings. Disabling essential or security cookies will prevent you from using kvs247 normally. Most modern browsers on Android and iOS allow you to clear cookies or set preferences in the browser's privacy settings menu.
8. Security Measures
kvs247 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include:
- 256-bit SSL/TLS encryption on all connections between your device and kvs247 servers. The padlock icon in your browser confirms this is active every time you use the Platform.
- Encrypted data storage for sensitive fields including financial data, identity details, and verification documents.
- Access controls — internal kvs247 staff access to player data is restricted on a need-to-know basis. Staff with access to player data undergo background checks and data handling training.
- Fraud and anomaly detection systems that monitor account activity for unusual patterns indicative of unauthorised access or fraudulent use.
- Regular security assessments of the Platform's infrastructure to identify and remediate vulnerabilities.
- Secure password hashing — your kvs247 password is never stored in readable form. It is processed through a one-way cryptographic hash function so even kvs247 staff cannot see your password.
The strongest security measures kvs247 can implement are only as effective as the steps you take to protect your own Account. Use a strong, unique password for your kvs247 Account. Never share your login credentials. If you suspect your Account has been accessed without your permission, contact [email protected] immediately.
9. Data Retention
kvs247 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The general retention periods are as follows:
- Account data (name, contact details, identity) — retained for the duration of your active Account and for a minimum of five years after Account closure to meet anti-money laundering and record-keeping requirements.
- Transaction and betting history — retained for a minimum of five years after the date of each transaction to satisfy financial record-keeping obligations and to enable dispute resolution.
- Verification documents — retained for the period required by applicable law, typically five years from Account closure.
- Support communications — retained for two years from the date of the last interaction, to provide context for ongoing support relationships and dispute records.
- Technical and usage data — retained for up to 13 months, after which it is aggregated or anonymised for analytical purposes.
When data is no longer required and no legal obligation requires its retention, kvs247 securely deletes or anonymises it. Anonymised data — data from which all identifying information has been stripped — may be retained indefinitely for analytical and statistical purposes.
10. Your Privacy Rights
As a kvs247 player, you have a number of rights in relation to your personal data. These rights are set out below. To exercise any of them, contact our support team at [email protected]. We will respond to all privacy rights requests within 30 days.
Right of Access
You can request a copy of all personal data that kvs247 holds about you. We will provide this in a readable format within 30 days of receiving your request.
Right to Rectification
If any personal data kvs247 holds about you is inaccurate or incomplete, you have the right to request a correction. Most contact details can be updated directly in Account Settings.
Right to Erasure
You can request deletion of your personal data. This right is subject to legal retention obligations — data we are required to keep for compliance purposes cannot be deleted on request.
Right to Restrict Processing
In certain circumstances, you can request that kvs247 limit the processing of your data — for example, while the accuracy of that data is disputed.
Right to Data Portability
You can request a copy of the personal data you provided to kvs247 in a structured, commonly used, machine-readable format, for transfer to another service.
Right to Object
You can object to kvs247 processing your data for direct marketing purposes at any time. Opt out of promotional communications in Account Settings or by contacting support.
Email [email protected] with the subject line "Privacy Rights Request" and describe what you are requesting. We will verify your identity before processing any request and respond within 30 days. There is no charge for submitting a privacy rights request.
11. Children and Minors
kvs247 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and kvs247 reserves the right to request age verification documents at any time.
If we become aware that personal data has been collected from a person under 18, we will delete that data and close the associated Account immediately. Any bets placed by an underage player will be voided and deposits returned in accordance with our Terms and Conditions.
Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing gambling websites. If you believe a minor has registered on kvs247, please contact us at [email protected] immediately so that we can take appropriate action.
12. Changes to This Privacy Policy
kvs247 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When changes are made, the updated Policy will be published at kvs247.biz/privacy-policy with a revised "Last Updated" date at the top of the page.
For material changes — changes that significantly affect how we use your data or your rights as a player — kvs247 will provide advance notice to registered players via the mobile number or email address on their Account. We will give a minimum of 14 days' notice before material changes take effect, so you have time to review them and decide whether you wish to continue using kvs247.
Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy. If you do not accept the updated Policy, you should cease using kvs247 and may request Account closure by contacting [email protected].
We recommend reviewing this Policy periodically — at least once every six months and whenever you receive a notification of changes from kvs247.
13. Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your privacy rights, or want to raise a concern about how kvs247 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
Email: [email protected] — use the subject line "Privacy Enquiry" or "Privacy Rights Request" so your message is routed to the right team. Live Chat is also available from within your Account dashboard for general support queries. We aim to respond to all privacy-related emails within 24 hours and rights requests within 30 days.